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Refund Policy

Last updated: December 19, 2025

1. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 7 days of your initial subscription purchase
• You have not previously received a refund for our Service
• Your account has not been terminated for Terms of Service violations

2. How to Request a Refund

To request a refund:

• Email us at support@pixyai.net
• Include your account email address
• Briefly describe the reason for your refund request

We aim to process all refund requests within 3-5 business days.

3. Refund Processing

Approved refunds will be processed to the original payment method:

• Credit/Debit Cards: 5-10 business days
• Digital Wallets: 3-5 business days

Processing times may vary depending on your financial institution.

4. Subscription Cancellation

You may cancel your subscription at any time:

• Through your account settings on our website
• By contacting our support team

After cancellation, you will retain access to your subscription benefits until the end of your current billing period.

5. Non-Refundable Situations

Refunds may not be provided in the following cases:

• Requests made after the 7-day refund period
• Accounts terminated for Terms of Service violations
• Repeated refund requests (one refund per customer)
• Chargebacks initiated without first contacting our support

6. Partial Refunds

After the 7-day period, we may offer partial refunds or credits on a case-by-case basis. Please contact our support team to discuss your situation.

7. Contact Us

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